Our payment processor Paddle entirely handles VAT (sales tax) for all digital products sold to countries where this is a legal requirement, eg. EU member states, India, Australia and more.
Go to to your license dashboard at https://account.essential-grid.com.
Open the “Subscription Info” or “Purchase Info” and then click on the “Show Invoice” link.
Open the “Add address & VAT Number” form to put in your data (see screenshot on top).
If you have updated your invoice with your VAT number and are eligible for a tax refund, Paddle will automatically process a VAT refund for your purchase. If you have not received the funds going back into your account in 5 working days, please reach out to [email protected].