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Refund Policy


Need a refund for your Essential Grid purchase? We will be happy to help but please read over the policy below before you proceed.


We, the staff from Essential Grid, want our customers to be satisfied with the product they have bought, whether a new purchase, a renewal or even an upgrade. As such we offer a 14 day refund window on all purchase transactions. Please read the policy below carefully.


Important Notice


Refunds will only be considered for an original purchase, renewal payment or upgrade payment if the refund request is received within 14 days of that payment being made.


Your license will be invalidated and deactivated immediately on submission of a refund request, and all future auto-renewals for that license will be canceled immediately. A deactivated license cannot be restarted, renewed or reactivated.


Please observe the following restrictions:


We cannot refund a portion of a license transaction.


No partial refunds will be granted for early termination or un-applied discount/coupon codes.


We cannot downgrade a license to a different license level.


We cannot refund a transaction if you have reported it to your bank as fraudulent. Please contact us first.


Nonconformity and Sole Discretion


Please note that by purchasing the plugin, you agree to the terms & conditions of use, including the Refund Policy. After 14 days have elapsed from the date of a transaction for the software license, the buyer agrees they have had a reasonable opportunity to inspect the goods/software and signifies to the seller that the goods are conforming or that the buyer will take or retain them in spite of their nonconformity. At that point any amounts paid are no longer eligible for a refund.


All refunds will be granted at the sole discretion of ThemePunch OHG. We reserve the right to refuse refund requests for customers who have previously purchased and obtained refunds for a Essential Grid license.


How To Request


Refunds can be requested from directly inside your Account dashboard. Refund requests sent via email, social media, our contact form or other means will not be considered.


Processing Time


We generally process refund requests quite quickly, but appreciate your patience for up to 7 days. Your financial institution may take additional time (from days to weeks) to complete their refund process. We cannot provide a receipt for a refund.


Refund Amount


Refunds will only be made for the amount paid of the transaction. Some variation, either higher or lower, may be seen in refunds for customers who paid in international currencies, due to differences in exchange rates between the original purchase and the date of the refund.


Refunding An Upgrade


When requesting a refund for an upgrade:


If your refund request is received within 14 days of the original transaction, we will refund the price paid for the upgrade, and the price paid for the original transaction (in two separate refunds).


If your refund request is received more than 14 days after the original transaction (but within 30 days of the upgrade transaction), we will refund only the upgrade price paid.


We cannot downgrade a license to a lower license level. Your license will be deactivated after the refund is processed.


Terminology


“Original purchase” refers to the first purchase transaction of a new license. “Renewal” refers to a payment made to extend the term of a license. “Upgrade” refers to a payment made to change a license from one type, to a type of higher value. 


Updates


This policy was last updated March 27th 2020 08:45 a.m. CET. We reserve the right to change or modify the current refund policy with no prior notice.

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